Services That Make AI Work in the Real World
JPI supports the full automation lifecycle, from strategy to execution to ongoing support. We build governed, production-ready solutions designed to run reliably in real operations, not just demos and pilot projects.
Solution Design & Process Analysis
Every engagement begins with understanding how work actually happens. JPI evaluates existing processes, identifies breakdowns and risk points, and designs automation aligned with operational realities. This phase ensures solutions are structured correctly before configuration begins.
What This Includes
-
Process review and workflow mapping
-
Identification of automation opportunities
-
Requirements aligned to compliance and operational needs
Implementation & Configuration
JPI implements and configures Laserfiche solutions with a focus on consistency, governance, and long-term reliability. Configuration decisions are made with real users, volume, and exceptions in mind to ensure solutions perform beyond initial deployment.
What This Includes
-
Repository and metadata configuration
-
Workflow and forms setup
-
Security, permissions, and governance configuration
Automation & Workflow Development
Automation is applied to reduce manual effort, eliminate bottlenecks, and improve visibility. JPI builds workflows that route work based on defined rules and roles, replacing inbox-driven coordination with structured, repeatable processes.
What This Includes
-
Intake automation
-
Routing, reviews, and approvals
-
Exception handling and escalation logic
Integration Support
Where integration is required, JPI supports connections between Laserfiche and existing systems to reduce context switching and manual document retrieval. Integrations are designed to be simple, supportable, and aligned with operational needs.
What This Includes
-
Search-based access to Laserfiche content from external systems
-
Coordination with internal IT teams
-
Support for integrations such as Veradigm Practice Management
Records Management & Compliance
JPI supports organizations in applying records management and governance controls to reduce risk and support audit readiness when those capabilities are part of the licensed solution. Retention, access, and audit requirements are configured as appropriate based on system licensing and organizational needs.
What This Includes
-
Retention and disposition configuration
-
Audit trail and access control setup
-
Compliance-aligned repository design
Ongoing Support & Optimization
Support does not end at go-live. JPI provides ongoing support to help clients adapt solutions as processes change, volume increases, or requirements evolve. Our goal is to ensure solutions continue to operate as intended over time.
What This Includes
-
Post implementation support
-
Adjustments as processes evolve
-
Ongoing optimization and guidance
Included with All Laserfiche System Purchases Through JPI
When a Laserfiche system is purchased through JPI, standard support and platform resources are included to ensure the system remains stable, supported, and up to date. Professional services, implementation work, and ongoing optimization are scoped separately based on project needs.
-
Updates and Maintenance
Ongoing version updates and maintenance to keep your Laserfiche system current and operating as intended. -
Technical Support
Assistance with system questions, errors, and technical issues related to your Laserfiche environment. -
Laserfiche Support Resources
Access to the Laserfiche support site, including documentation, community resources, and learning materials. -
Multiple Support Channels
Support access through a toll-free number with 24/7 answering service, a support ticketing queue, and live chat through our website during business hours. -
Certified Technical Staff
Access to JPI technical staff who are Laserfiche Solution Engineer certified.