Skip to content

Service & Support

Knowledge - Skill 


Support you can count on.

  • Toll Free, Ticket & Live Chat

    We have a toll free number with 24/7 answering service, support ticketing queue to submit support issues and request, as well as live chat through our website when you need support. 

  • Certified Personnel

    Enjoy unlimited access to our technical staff who are all Laserfiche Solution Engineer certified. 



Let us guide you through the process from beginning to end.


Assessing Your Current Workflows and Environment for Tailored Recommendations and Best Practice. 
  • Best Practices: Implementing Optimal Strategies from the Outset.
  • Initial Investment: Strategic Acquisition for Immediate Impact.
  • Ongoing Enhancement: Continuously Optimizing for Peak Performance.

Hosting Services

Optimized Hosting Solutions: Our offerings surpass standard hardware requirements, ensuring superior performance.
  • Server Excellence: High-grade server environments for robust reliability.
  • VM Management Mastery: Expert management of virtual environments for peak efficiency.


Custom Development Tailored for You: Our developers collaborate with you to create customize programs, scripts, and integrations that align perfectly with your business requirements.
  • Personalized Integrations: Crafting one-to-one connections for seamless system compatibility.
  • Customized Executables: Developing specialized software solutions to meet your unique operational needs.

We're here to help every step of the way

 Let JPI guide you on a journey to advanced Business Process Automation and Content Management. 

All plans include

Everything needed for success. 

  • Updates & Maintenance

    Free version upgrades and maintenance of your Laserfiche system for optimization.  

  • Support

    Get answers, assistance with errors, and technical issues. 

  • Laserfiche Empower

    JPI sponsored conference registration.


  • Laserfiche Support Site

    Community, Learning, Knowledge