--- title: Laserfiche Premier Support | Maximize Your System with JPI description: Get more from your Laserfiche investment with JPI’s Premier Support — expert help, automation, and optimization tailored to your organization. --- [Skip to content](https://jpidrsite.com/servicearchive#main-content) ![25th Banner 178247123 copy-Picsart-BackgroundRemover BLUEcopy](https://jpidrsite.com/hs-fs/hubfs/25th%20Banner%20178247123%20copy-Picsart-BackgroundRemover%20BLUEcopy.png?width=538&height=92&name=25th%20Banner%20178247123%20copy-Picsart-BackgroundRemover%20BLUEcopy.png "25th Banner 178247123 copy-Picsart-BackgroundRemover BLUEcopy") [![JPILF25 Combined LOGO2X copy](https://jpidrsite.com/hs-fs/hubfs/JPILF25%20Combined%20LOGO2X%20copy.png?width=250&height=140&name=JPILF25%20Combined%20LOGO2X%20copy.png)](https://jpidrsite.com/?hsLang=en) - [HOME](https://jpidrsite.com/) - [PLATFORM](https://jpidrsite.com/platform) - [SOLUTIONS](https://jpidrsite.com/solutions) - [SERVICES](https://jpidrsite.com/service) - [ABOUT US](https://jpidrsite.com/about-us) Open main navigation Close main navigation - [HOME](https://jpidrsite.com/) - [PLATFORM](https://jpidrsite.com/platform) - [SOLUTIONS](https://jpidrsite.com/solutions) - [SERVICES](https://jpidrsite.com/service) - [ABOUT US](https://jpidrsite.com/about-us) - [Schedule Demo](https://jpidrsite.com/contact) [Schedule Demo](https://jpidrsite.com/contact?hsLang=en) [SUBMIT SUPPORT TICKET](https://jpidrsite.com/ticket?hs_preview=YREAcSYf-107574133125&hsLang=en) # What It Looks Like to Work With JPI From process analysis through post-go-live support, JPI manages the full automation lifecycle. Every engagement is structured, accountable, and built to last.  [Schedule Demo](https://jpidrsite.com/contactarchive?hsLang=en) ![ChatGPT Image Jan 22, 2026, 07\_07\_15 AM](https://jpidrsite.com/hs-fs/hubfs/ChatGPT%20Image%20Jan%2022%2c%202026%2c%2007_07_15%20AM.png?width=1536&height=1024&name=ChatGPT%20Image%20Jan%2022%2c%202026%2c%2007_07_15%20AM.png "ChatGPT Image Jan 22, 2026, 07_07_15 AM") --- ## Solution Design & Process Analysis Every engagement starts here. JPI maps how work actually moves today, identifies where it breaks down, and designs the automation to fix it. Nothing gets configured until the process is understood, the scope is defined, and success criteria are agreed on. ## What JPI delivers: - Process mapping and workflow documentation - Identification of automation opportunities and risk points - Requirements aligned to compliance, volume, and operational needs - A defined scope and implementation plan before configuration begins ![ChatGPT Image Jan 22, 2026, 09\_58\_50 AM](https://jpidrsite.com/hubfs/ChatGPT%20Image%20Jan%2022%2c%202026%2c%2009_58_50%20AM.png "ChatGPT Image Jan 22, 2026, 09_58_50 AM") ![ChatGPT Image Jan 22, 2026, 11\_21\_57 AM](https://jpidrsite.com/hubfs/ChatGPT%20Image%20Jan%2022%2c%202026%2c%2011_21_57%20AM.png "ChatGPT Image Jan 22, 2026, 11_21_57 AM") --- ## Implementation & Configuration  JPI configures Laserfiche with production in mind from day one. Repository structure, metadata design, security, and permissions are all built to support real users at real volume, not just pass a demo.  ## What JPI delivers: - Repository and metadata architecture - Workflow and forms configuration - Security, permissions, and governance setup - Documentation for long-term maintainability --- ## Automation & Workflow Development  This is where the process comes to life. JPI builds the workflows that route, review, approve, escalate, and handle exceptions automatically. Every workflow is tested against realistic scenarios before it touches production.  ## What JPI delivers: - Intake automation and document routing - Review, approval, and escalaiton workflows - Exception handling logic - Validation against real volume and edge cases ![ChatGPT Image Jan 22, 2026, 11\_35\_38 AM](https://jpidrsite.com/hubfs/ChatGPT%20Image%20Jan%2022%2c%202026%2c%2011_35_38%20AM.png "ChatGPT Image Jan 22, 2026, 11_35_38 AM") --- ## Integration Support  When a process requires data or documents from another system, JPI builds the connection. Integrations are scoped and built with the same discipline as everything else: reliable, supportable, and documented.  ## What JPI delivers: - Search-based access to Laserfiche content from external systems - Coordination with internal IT teams on connectivity and security - Production support for integrations including Veradigm Practice Management [For details on the JP-VPM integration, see the Platform page.](https://jpidrsite.com/platformarchive?hsLang=en) ![ChatGPT Image Jan 22, 2026, 11\_42\_18 AM](https://jpidrsite.com/hubfs/ChatGPT%20Image%20Jan%2022%2c%202026%2c%2011_42_18%20AM.png "ChatGPT Image Jan 22, 2026, 11_42_18 AM") --- ## Records Management & Compliance When Records Management is part of the licensed solution, JPI configures retention schedules, access controls, and audit logging to match organizational policy and regulatory requirements. Compliance becomes structural, not aspirational.  ## What JPI delivers: - Retention and disposition configuration - Audit trail and access control setup - Compliance-aligned repository design --- ## Ongoing Support & Optimization  Go-live is not the finish line. Processes change, volume shifts, new requirements surface, and staff turns over. JPI provides ongoing support to make sure automation keeps working the way it was designed to, and evolves when it needs to.  ## What This Includes - Post implementation support and troubleshooting - Process adjustments as operations evolve - Ongoing optimization and guidance --- ##### Included with All Laserfiche System Purchases Through JPI  When you purchase Laserfiche through JPI, standard support and platform resources are included to keep your system stable, current, and supported. Professional services and implementation work are scoped separately based on project needs.  ##### What's included: - Ongoing version updates and maintenance - Technical support for system questions and errors - Access to Laserfiche support site, documentation, and learning materials - Support via toll-free number with 24/7 answering service, ticketing queue, and live chat during business hours - Access to JPI staff who are Laserfiche Solution Engineer certified   ###### Platform capabilities are implemented based on licensed components and organizational requirements ## Ready to Fix the Process? ## If you're evaluating automation or need help stabilizing what you already have, we'll help you figure out the right next step. [Schedule Demo](https://jpidrsite.com/contactarchive?hsLang=en) ## SALES Phone: 1-888-581-8560 Email: [Sales](mailto:sales@jpidr.com) [Schedule Demo](https://jpidrsite.com/contact?hsLang=en)   © 2026 JPI Data Resource. All rights reserved. ## RESOURCES [Laserfiche Support](https://support.laserfiche.com/) [Laserfiche Answers](https://answers.laserfiche.com/) ## SUPPORT [Email: Support](mailto:supportone@jpidr.com)  Phone: 1-888-581-8560 Opt 1 [Join Support Session](https://fastsupport.com/) [Support Survey](https://portal.laserfiche.com/r7708/forms/survey/CSS)